Effective Date: November 2023
LuxeRides (London) Limited (“LuxeRides,” “we,” or “us”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our private hire mini cab services, in compliance with the laws of England and Wales, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect the following types of information from you:
Personal Information: This includes your name, contact details, payment information, and any other information you provide when using our services.
Location Data: We collect information about your location to provide you with our mini cab services. This data is only used for the purpose of service delivery.
How We Use Your Information
We use your information for the following purposes:
Service Provision:
To provide you with our Private hire services, including booking, tracking, and payment processing.
Customer Support:
To assist you with inquiries, feedback, and support requests.
Safety and Security:
To ensure the safety and security of our passengers, drivers, and vehicles.
Improvement:
To enhance and improve our services, including analyzing usage patterns and customer feedback.
Data Protection
We implement suitable technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction, in compliance with the laws of England and Wales as well as GDPR.
Data Sharing
We may share your data with third parties only as necessary for the provision of our services or as required by law. We do not sell your personal information to third parties. If you would not like us to share your data with third parties, please contact compliance@luxeridesldn.co.uk.
However, we will still have a duty to disclose and share data with by regulatory bodies such as Transport for London (TfL) or as prescribed by applicable law. We will disclose your data only in accordance with legal requirements.
If you have any questions or concerns regarding data sharing, please contact compliance@luxeridesldn.co.uk.
Passenger Information
In line with privacy and data protection regulations, we will gather data in a responsible manner. Passengers will be made aware of the types of data we collect and the reasons behind it. Furthermore, all identifying information will be kept separate and secure to guarantee its privacy and protection from public access.
Data Protection Policy Updates
We will regularly update our Data Protection Policy to align with changes in regulations and to ensure the protection of your data. Individuals whose data we hold will be informed of any updates to this policy.
Lawful and Proper Use
We will only use the data for lawful and proper purposes, as defined by the laws of England and Wales and in accordance with GDPR.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or data protection, please contact us at compliance@luxeridesldn.co.uk.
Additional Resources
This policy is in line with “Privacy and Data Protection: A Guide for Private Hire Operators” as provided by Transport for London (TfL). For further information, please refer to the guide available at Insert Link to the TfL Guide.
Changes to this Policy
We may update this Privacy and Data Protection Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
By using our private hire mini cab services, you consent to the practices described in this policy and our compliance with the laws of England and Wales, including GDPR.
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